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Frequently asked questions

How does Moku work?

Take a photo of any food — a plate, a packet, a menu item. Moku reads it against your goal and gives a clear verdict: Go for it, Maybe not, Check this one, Best to skip, or Not food. You get a short reason why, extra context when it matters (likely glucose impact, heart health, or pregnancy guidance), and one optional practical tip.

Is Moku free?

Yes. You get 5 free scans per day, no account needed. For unlimited scans, you can subscribe to Moku Pro.

How do I manage or cancel my subscription?

iPhone Settings → [Your Name] → Subscriptions → Moku → Cancel Subscription. Cancelling stops future charges but you keep access until the end of your current billing period.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com to request one.

How do I delete my account?

Open Moku → Profile → Delete account → Confirm. This permanently deletes your profile, scan history, and subscription records. See full instructions.

Is my data safe?

We don't sell your data. Food images are processed and not stored. Your profile data is encrypted in transit and at rest. See our Privacy Policy for full details.

Is Moku medical advice?

No. Moku is a general nutrition information tool, not a medical device. Always consult your healthcare provider for medical decisions. See our Terms of Service §7 for the full health disclaimer.

What health goals does Moku support?

Blood sugar management, pregnancy food safety, heart health, general healthy eating, strength training nutrition, and family-friendly meals.